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Suzanne Rochford
Director of User Centered Design
Institution: TELUS Health Solutions



Suzanne Rochford is Director of User Centered Design for TELUS Health solutions were she and her team have successfully instantiated a customer centric design culture including a deep awareness of acute care user needs and workflows which drive product design solutions. Suzanne also initiated and leads a research program with engagement across multiple colleges and universities. Suzanne’s career experience includes providing over 20 years of best in class user centered design leadership for complex systems in healthcare, telecommunications, nuclear, transportation and aeronautics. She holds a bachelors and masters in Industrial engineering specialising in human factors from the University of Toronto and is registered professional engineer in Ontario.


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